EQ Views

Scaling Impossible Heights

Friday, 3 September 2021

From kick-off to completion, it took only a month and a half to migrate Vodafone’s sizeable share register of 350,000+ shareholders with over half a billion records to Equiniti. The secret to such speedy success? Pulling out all the stops with thorough governance measures, concurrent workstreams, constant communication and detailed planning, preparation and organisation.

Customer Engagement

Paragon Case Study

Tuesday, 20 July 2021

EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service. Here’s what she had to say about why Paragon joined, and her thoughts on DNS overall.

Customer Engagement

How Is The Utilities Industry Preparing For A Bad Debt Crisis?

Wednesday, 14 July 2021

With increasing numbers of their customers falling into financial difficulty, utilities companies face a challenging winter of unpaid bills. But there is a solution – and it’s one that lies in a proactive approach combined with the right people and technology.

Retirement Solutions

Introducing The CDC Pension

Wednesday, 23 June 2021

EQ has recently been appointed the pension administration software supplier for the first Collective Defined Contribution (CDC) Pension Scheme in the UK. Des Hogan, EQ's Market Engagement Director, takes a closer look at what exactly a CDC pension is, and how it could change the pensions landscape in the UK.

Employee Engagement

DMGT Engage Employees With Salary Substitute Share Plan

Thursday, 20 May 2021

When COVID-19 changed the business landscape, DMGT made a bold decision to safeguard jobs and keep employees engaged and motivated, offering up to 30% of salary in shares.

Customer Engagement

Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors

Thursday, 20 May 2021

EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.