EQ Views
DMGT Engage Employees With Salary Substitute Share Plan
Thursday, 20 May 2021When COVID-19 changed the business landscape, DMGT made a bold decision to safeguard jobs and keep employees engaged and motivated, offering up to 30% of salary in shares.
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Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors
Thursday, 20 May 2021EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.
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EQ Responds To The Pensions Dashboards Programme Call For Input On Identity
Thursday, 22 April 2021We sat down with Chris Connelly, Propositions and Solutions Director, to talk us through the Pensions Dashboards Programme recent developments.
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The Post-Pandemic Dividend
Thursday, 22 April 2021As the UK continues to hit major milestones allowing the relaxation of restrictions, 2021 is the recovery year and we are seeing an uptick in the number of companies looking to issue dividends in the coming months.
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Customer Experience And Bereavement - Three Key Areas Of Focus
Tuesday, 23 March 2021Dealing with the loss of a loved one can be one of the most difficult and challenging times a family will ever have to face. As well as the emotional impact, many will find themselves in a place they have never been before with many aspects of what to do and how to do it unknown.
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Engaging M&S Employees During The COVID-19 Pandemic
Wednesday, 17 March 2021In a global crisis, how do you keep your workforce motivated and engaged, while making the strategic (and now crucial) switch to digital? It’s about clarity, creativity and – most importantly – putting employees’ wants and needs at the heart.
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