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article Customer Engagement

Using Technology To Support Borrowers In Difficult Times

Thursday, 9 September 2021

Lenders can help individuals in the economic recovery. In the age of accountable business, regtech goes beyond FCA compliance, to deliver with purpose. So how can lenders help if borrowers aren’t currently spending? They can help manage the burden of backdated payments.

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article Customer Engagement

EQ Gives Expert Comment On FCA Review Into Regulation Of ‘Buy-Now-Pay-Later’ Firms

Thursday, 9 September 2021

EQ Credit Services’ Martin Kisby, Director of Compliance provides comment on the FCA’s announcement to review the unsecured credit market following ‘The Woolard Review’. The review comes after the use of buy-now-pay-later credit nearly quadrupled in 2020 to £2.7bn in 2020.

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article Customer Engagement

How Is The Utilities Industry Preparing For A Bad Debt Crisis?

Wednesday, 14 July 2021

With increasing numbers of their customers falling into financial difficulty, utilities companies face a challenging winter of unpaid bills. But there is a solution – and it’s one that lies in a proactive approach combined with the right people and technology.

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article Retirement Solutions

Introducing The CDC Pension

Wednesday, 23 June 2021

EQ has recently been appointed the pension administration software supplier for the first Collective Defined Contribution (CDC) Pension Scheme in the UK. Des Hogan, EQ's Market Engagement Director, takes a closer look at what exactly a CDC pension is, and how it could change the pensions landscape in the UK.

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article Customer Engagement

Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors

Thursday, 20 May 2021

EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.

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article Retirement Solutions

EQ Responds To The Pensions Dashboards Programme Call For Input On Identity

Thursday, 22 April 2021

We sat down with Chris Connelly, Propositions and Solutions Director, to talk us through the Pensions Dashboards Programme recent developments.

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