EQ Views

The Journey to IPO

Monday, 22 May 2023

In this article, we will take a closer look at the IPO journey, its benefits, and challenges, as well as steps that companies can take to prepare for a successful IPO.

Customer Engagement

Gambling Firms Should Turn Regulation Into An Opportunity

Friday, 12 May 2023

The Government’s proposed gambling reforms have prompted big headlines about the financial cost to the industry. But as customer care grows increasingly critical to brand value, does tighter regulation offer opportunities for forward-thinking firms?

Capital Markets

National Grid Case Study

Tuesday, 9 May 2023

Following the acquisition of UK network operator WPD, EQ worked with National Grid to ensure the smooth roll-out of Sharesave plan benefits to all 7,000 new employees within just two months. Read the case study here.

Capital Markets

EQ Monthly Bulletin - May 2023

Thursday, 4 May 2023

Keeping you up-to-date with industry changes and news impacting the world of share registration and employee share plans.

Customer Engagement

FCA Releases Latest Complaints Data

Friday, 28 April 2023

As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.

Customer Engagement

Next Generation Complaint Management – The rise of AI (ChatGPT) and Automation Tools

Tuesday, 25 April 2023

The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.