EQ Views
Introducing The EQ Net Zero Initiatives Report
Wednesday, 6 September 2023The EQ Net Zero Initiatives report provides unique data about your corporate shareholders’ position on carbon ‘net zero’ or ‘climate change’ initiatives, giving essential insights for sustainability-focused organisations.
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Utilising Complaints Management: A Strategic Pathway for Savings in the Rail Industry
Tuesday, 5 September 2023We demonstrate the pivotal role of specialised complaints management systems in driving efficient complaint resolution processes and explore ways through which effective complaints management, translates into substantial long-term cost savings.
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Transforming the Higher Education Complaints & Feedback Management Landscape
Friday, 25 August 2023The increasing number of complaints within the higher education sector has raised concerns about the overall quality of education and student experiences. EQ reviews how the introduction of a specialised complaints management system holds significant promise in addressing this issue.
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The Role A Specialised Complaints Management System Can Play Under The New Consumer Duty
Monday, 21 August 2023The Consumer Duty adds an extra layer of responsibility to ensure fair treatment and transparency when dealing with consumers. EQ explores how using technology can help firms to effectively navigate these new regulatory requirements, while simultaneously enhancing customer satisfaction.
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EQ Shareholder Services Industry Monthly Update - August 2023
Wednesday, 9 August 2023Keeping you up-to-date with industry changes and news impacting the world of share registration and employee share plans.
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EQ Expert: Steve Banfield
Wednesday, 9 August 2023We caught up with Steve as part of The EQ Experts series that spotlights our talented colleagues here at Equiniti.
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