EQ Views
FCA Reveals That Financial Services Complaints Are On The Rise Again
Wednesday, 25 October 2023EQ reviews the main talking points from the newly released complaints data from the FCA. With the Consumer Duty now rolled out, the regulator will be looking for improvement in this key area of customer service.
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A Conversation with Will Furzer, Head of Business Development
Monday, 23 October 2023Will talks to Anne-Marie Clarke, Director - Head of Corporate Governance in EQ’s advisory business.
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Are Boards Equipped To Deliver The ‘S’ In ESG?
Monday, 23 October 2023As a combination of changing consumer preferences, employee attitudes and emerging regulation prompts firms to increase their focus on ‘social’ issues, more businesses are realising that the ‘S’ in ESG should be an integral component of their sustainability strategy.
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EQ India Participate In A Beach Clean-Up Drive In Chennai To Mark International Coastal Clean-up Day
Thursday, 19 October 2023EQ India, the India offshore arm of EQ, actively participated in a beach clean-up drive in Chennai. The drive encompassed major beaches in Chennai, including Marina Beach, Elliot’s Beach, Thiruvanmiyur Beach, and Kovalam Beach.
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Integrating Your Complaints Management System for Maximum Benefits
Thursday, 19 October 2023Integration of a specialist complaints system was one of the top three priorities in a recent survey carried out by EQ. Recognising the challenge this presents for companies, we set out the benefits of such integration and how using specialist complaints systems can work more effectively alongside existing systems.
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Bulk Purchase Annuity Market Set For Further Growth
Monday, 9 October 2023Estimates suggest that 2023 is set to be a record-breaking year for the bulk purchase annuity (BPA) market, with a further surge in volumes expected over the next few years as pension scheme trustees increasingly look to BPA transactions as part of their de-risking strategy.
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