EQ Views
The next steps following the Potter v Canada Square verdict on PPI commission claims
Monday, 20 November 2023With the news that Potter has won their case against Canada Square in the Supreme Court, EQ looks at what actions financial services firms can take to get ahead over the coming weeks and months.
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Regulator To Work More Closely With Pension Administrators
Thursday, 16 November 2023The Pensions Regulator (TPR) has recently highlighted the key role that administrators of pension schemes play in protecting savers and said it will be changing its regulatory approach in order to establish a closer working relationship with pension administrators.
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Water Company Invests In Measuring Customer Satisfaction
Thursday, 9 November 2023Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
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Driving Business Improvements For One Of The UK’s Leading Tour Operators
Thursday, 9 November 2023As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.
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Betting and Gaming Sector: Prioritising Customer Well-Being Through Effective Complaints Management
Thursday, 9 November 2023We look at 10 ways in which gambling firms can use complaints data to meet regulatory obligations, allow them to prioritise customer well-being, and take steps to mitigate the potential negative impacts of their services.
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How To Revive The UK’s Equity Market
Monday, 6 November 2023It’s fair to say that sentiment towards the City and its place among global financial centres isn’t exactly buoyant at the moment.
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