EQ Views

Autumn Statement 2023

Thursday, 23 November 2023

On 22 November, Chancellor of the Exchequer Jeremy Hunt unveiled the government’s latest tax and spending plans saying “we back British business” announcing 110 growth measures which he said would boost business investment by £20bn a year.

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Retirement Solutions

Review Finds Case For Pension Scheme Administrator Regulation

Tuesday, 21 November 2023

An independent review has urged the Department for Work and Pensions (DWP) to assess the case for formal regulation of pension scheme administrators after concluding that the current regulatory engagement provides an ‘unsatisfactory half-way house.’

Customer Engagement

The next steps following the Potter v Canada Square verdict on PPI commission claims

Monday, 20 November 2023

With the news that Potter has won their case against Canada Square in the Supreme Court, EQ looks at what actions financial services firms can take to get ahead over the coming weeks and months.

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Retirement Solutions

Regulator To Work More Closely With Pension Administrators

Thursday, 16 November 2023

The Pensions Regulator (TPR) has recently highlighted the key role that administrators of pension schemes play in protecting savers and said it will be changing its regulatory approach in order to establish a closer working relationship with pension administrators.

Customer Engagement

Betting and Gaming Sector: Prioritising Customer Well-Being Through Effective Complaints Management

Thursday, 9 November 2023

We look at 10 ways in which gambling firms can use complaints data to meet regulatory obligations, allow them to prioritise customer well-being, and take steps to mitigate the potential negative impacts of their services.

Customer Engagement

The Road to Sustainable Growth: Why Fast-Growing FinTech Companies Must Prioritise Complaints Management

Monday, 6 November 2023

FinTechs are transforming the way we handle finances, offering speed, convenience, and access to services like never before. However, managing customer service and complaints remains key and here, we explore why fast-growing FinTech companies should take complaints seriously.