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2024 CGPro Network Monthly Update - January

Rail Operations: Leveraging Technology For Enhanced Complaint Management And ORR Regulatory Reporting

This report explores the integration of technology into complaint handling procedures, focusing on meeting the stringent requirements set forth by the Office of Rail and Road (ORR).

FCA Extends The 8-week Deadline To Investigate Complaints About Motor Finance Discretionary Commissions

The FCA has announced it has decided to pause the 8-week deadline for motor finance firms as part of its ongoing investigation into discretionary commission complaints. We summarise this new development, and what firms can expect moving forward as the FCA and FOS continue to work through this complex issue.

Kier Case Study

EQ was asked to work closely with Kier on the strategy to bring share plans to all employees, and the rollout of both high-tech and traditional solutions supported by consistent communications across a diverse workforce, many of whom are offline.

Shareholder Services’ Industry Round Up - December 2023

Updates regarding The Public Offers and Admission to Trading Regulations 2023, and further updates from The Financial Reporting Council, and from The Financial Conduct Authority.

The Dynamics At Play In The BPA Market

As pension funds take advantage of their improved funding positions and look to pursue buyout sooner than expected, 2023 new business volumes continue to register seismic shifts.