EQ Views
FCA Review Identifies £12 Million In Compensation To Be Paid To Struggling Borrowers
Thursday, 10 November 2022The FCA has identified that 70% of lenders have lessons to learn, and possibly compensation to pay, following their treatment of vulnerable customers during the pandemic.
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Evolving The Death Notification Service
Wednesday, 12 October 2022The Death Notification Service (DNS) is now firmly established as the industry leading solution for anyone wanting to make the process of death notification easier and less stressful.
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EQ Responds To Findings Of Recent Survey From The UK Commission On Bereavement
Tuesday, 11 October 2022On Thursday 6th October The UK Bereavement Commission, led by Marie Curie, released the findings of a survey of the recently bereaved which was undertaken over the summer. Stuart Simpson, our Head of End of Life Services at EQ, reviews the key findings.
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FCA Warns Buy Now Pay Later Firms About Misleading Adverts
Thursday, 22 September 2022The FCA has indicated that it will be proactively monitoring all BNPL advertisements and those failing to comply with the rules could result in a fine, withdrawal of permissions, or a criminal offence.
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Can You Steer Your Customers Through the Debt Crisis?
Tuesday, 26 July 2022The soaring cost of living is clearly posing challenges for everyone, including the financial services sector and the Financial Conduct Authority has reminded lenders of their responsibilities to vulnerable customers.
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How Can Utilities Firms Cope With The Debt Crisis?
Monday, 25 July 2022Utilities companies are at the sharp end of UK plc’s response to the cost of living crisis. Facing a surge in customers struggling to pay their bills, they’re under close scrutiny from the regulators.
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