EQ Views
The Road to Sustainable Growth: Why Fast-Growing FinTech Companies Must Prioritise Complaints Management
Monday, 6 November 2023FinTechs are transforming the way we handle finances, offering speed, convenience, and access to services like never before. However, managing customer service and complaints remains key and here, we explore why fast-growing FinTech companies should take complaints seriously.
Read More
FCA Reveals That Financial Services Complaints Are On The Rise Again
Wednesday, 25 October 2023EQ reviews the main talking points from the newly released complaints data from the FCA. With the Consumer Duty now rolled out, the regulator will be looking for improvement in this key area of customer service.
Read More
Integrating Your Complaints Management System for Maximum Benefits
Thursday, 19 October 2023Integration of a specialist complaints system was one of the top three priorities in a recent survey carried out by EQ. Recognising the challenge this presents for companies, we set out the benefits of such integration and how using specialist complaints systems can work more effectively alongside existing systems.
Read More
Utilising Complaints Management: A Strategic Pathway for Savings in the Rail Industry
Tuesday, 5 September 2023We demonstrate the pivotal role of specialised complaints management systems in driving efficient complaint resolution processes and explore ways through which effective complaints management, translates into substantial long-term cost savings.
Read More
Transforming the Higher Education Complaints & Feedback Management Landscape
Friday, 25 August 2023The increasing number of complaints within the higher education sector has raised concerns about the overall quality of education and student experiences. EQ reviews how the introduction of a specialised complaints management system holds significant promise in addressing this issue.
Read More
The Role A Specialised Complaints Management System Can Play Under The New Consumer Duty
Monday, 21 August 2023The Consumer Duty adds an extra layer of responsibility to ensure fair treatment and transparency when dealing with consumers. EQ explores how using technology can help firms to effectively navigate these new regulatory requirements, while simultaneously enhancing customer satisfaction.
Read More