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Customer Engagement

Designing Better Rectification and Remediation Programmes

Wednesday, 19 April 2023

Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.

Using Data to Improve Complaints Handling

Friday, 22 April 2022

Our latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations.