EQ Views
A Review of Complaints Handling In Financial Services
Wednesday, 22 January 2025Our Customer Resolutions experts explore what the most recent FCA complaints data can tell us about the current state of complaints handling across Financial Services.
Read More
FCA complaints data for H1 2024 reveals small decrease in new complaints.
Thursday, 24 October 2024We summarise the latest complaints data from the FCA, highlighting trends in complaints handling volumes and performance from January-June 2024.
Read More
Building Strong Colleague And Customer Relationships
Monday, 5 August 2024Here, EQ looks at the challenges such staff are currently facing, and how to build stronger communication and engagement between consumers, front-line staff, and the wider business.
Read More
Preparing For New Regulation Of Buy Now Pay Later
Thursday, 1 August 2024As the use of Buy-Now-Pay-Later (BNPL) options increases, the way these companies engage with consumers is becoming a key talking point for both customer champions and regulators.
Read More
How To Spot And Help Vulnerable Customers
Monday, 1 July 2024How signs of vulnerability may typically present themselves and the ways organisations can address them, in their day-to-day dealings with customers.
Read More
FCA Complaints Data Highlights Progress And Challenges For Financial Services Firms Under The Consumer Duty
Tuesday, 18 June 2024Read our complaints data experts deep dive analysis of the FCA's complaints data, highlighting the key areas for financial services firms to work on to improve performance in line with Consumer Duty.
Read More